At Ghana Mall, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re here to help. Please review our Refund and Returns Policy below to understand how we handle returns, refunds, and exchanges.
1. Eligibility for Returns
You can request a return if:
- The item is defective, damaged, or incorrect.
- The item is unused, in its original packaging, and includes all tags and accessories.
- The return request is made within [Insert Timeframe, e.g., 7 or 30 days] from the date of delivery.
Note: Certain items are non-returnable for hygiene and safety reasons, including:
- Perishable goods (e.g., food items).
- Personal care products.
- Digital goods or gift cards.
2. How to Request a Return
To initiate a return, please follow these steps:
- Contact our Customer Service team at [Insert Email] or [Insert Phone Number] with your order details and reason for the return.
- Provide photos or evidence if the item is defective or damaged.
- Wait for our team to approve the return and provide further instructions, including the return address.
Important: Returns without prior approval will not be accepted.
3. Shipping Costs for Returns
- If the return is due to a defective or incorrect item, Ghana Mall will cover the return shipping costs.
- For all other returns (e.g., change of mind), the customer is responsible for return shipping costs.
4. Refund Process
Once we receive your returned item and inspect its condition, we will process your refund. Refunds will be issued as follows:
- To your original payment method (e.g., credit card, mobile wallet) within [Insert Timeframe, e.g., 5–10 business days].
- If you paid cash on delivery, we will arrange a bank transfer or store credit refund.
Note: Shipping fees (if applicable) are non-refundable unless the return is due to our error.
5. Exchanges
If you’d like to exchange an item, follow the same return process outlined above and specify the replacement item. Exchanges are subject to stock availability.
6. Non-Returnable and Non-Refundable Items
The following items are non-returnable and non-refundable:
- Sale or clearance items.
- Items damaged by misuse, wear and tear, or unauthorized repairs.
- Customized or personalized products.
7. Late or Missing Refunds
If you haven’t received your refund after the specified timeframe:
- Check your bank account or payment provider for pending transactions.
- Contact your bank or payment provider for assistance.
- If you still have issues, reach out to us at [Insert Email] for help.
