We’re committed to getting your orders to you quickly and securely. Here’s a breakdown of our shipping process.
Shipping Options and Delivery Times
Standard Shipping: 3-5 business days for delivery within Ghana.
Express Shipping: 1-3 business days, available at an additional cost.
International Shipping: Times vary based on destination. Please contact Customer Support for international shipping estimates.
Shipping Fees
Shipping costs are calculated at checkout based on location and shipping method. We occasionally offer free shipping on select orders or for promotions.
Order Tracking
Once your order is shipped, you’ll receive a tracking number via email so you can monitor its progress. For assistance with tracking or any delivery concerns, please contact our Customer Support team.
Lost or Damaged Shipments
Ghana Mall is not responsible for lost shipments, but we’ll assist you with any claims. For damaged goods, please contact us within 48 hours of receiving the item for assistance.
Refund Policy
We aim to process all refunds as swiftly as possible. Here’s what you need to know about our refund policy.
Refund Eligibility
Once we receive and inspect the returned item(s), we’ll notify you about your refund status.
If approved, refunds will be processed within 5-10 business days and will be credited back to your original payment method.
Non-Refundable Fees: Shipping fees and any associated handling charges are non-refundable unless the return is due to an error on our part.
Refund Timelines
Bank Processing Time: Please note that depending on your bank or payment provider, refunds may take an additional 3-7 business days to appear in your account.
Cancellation / Return / Exchange Policy
At Ghana Mall, customer satisfaction is our top priority. Please review our policies to understand your options and rights regarding cancellations, returns, and exchanges.
Order Cancellation
Before Shipment: Orders can be canceled at no charge if they have not yet been shipped. Please contact our Customer Support team as soon as possible to cancel your order.
After Shipment: If the order has already shipped, please follow our Return and Exchange Policy once it arrives.
Return and Exchange Policy
Eligibility for Return/Exchange: Items are eligible for return or exchange within 7 days of receiving the product, provided that:
The product is in its original packaging, with all tags attached.
The item has not been used, worn, washed, or damaged.
Non-Returnable Items: Certain items, such as perishable goods, custom orders, and intimate products, are not eligible for return. Please check the product listing for specific return information.
Exchange Process: Exchanges are available for the same item in a different size or color (if applicable) or for a different item of equal or lesser value. Contact our Customer Support team to initiate an exchange request.
Steps to Request a Return or Exchange
Contact our Customer Support team within 7 days of receiving your item.
Provide your order number, details of the item(s) you wish to return or exchange, and the reason for the return.
Follow the instructions provided by our team to complete your return/exchange.
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